We value your trust and want you to feel confident shopping with PartsBistro.com. Because of the nature of the parts we sell, we follow a clear and simple policy to ensure fairness and product integrity for everyone.
All Sales Are Final
To keep our pricing competitive and ensure quality control, all sales are final. We’re unable to accept returns or offer refunds for items ordered in error.
Before placing your order, we strongly recommend verifying the correct part number with your equipment’s manufacturer. This helps avoid frustration and ensures you get exactly what you need.
If you’re ever unsure, feel free to reach out—we’re happy to help guide you in the right direction before you order.
Defective Upon Arrival (DOA) – 7-Day Return Window
While rare, it’s possible that a part may arrive with a factory defect or experience damage during shipping. If that happens, we're here to make it right.
You can request a return for DOA products within 7 calendar days of delivery. To start, email rayburgappliance@gmail.com with your order number, a description of the issue, and any photos if available.
If approved, we’ll provide:
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A Return Authorization with instructions
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A return window of 5 business days to send the item back
Returned items must be unused, uninstalled, and in original packaging.
Inspection and Refund Process
Once your return arrives, we’ll carefully inspect it to determine whether the issue is related to a manufacturer defect or shipping damage. This process can take between 7 to 30 days, depending on the product.
If confirmed, we’ll issue your refund to the original payment method. Refunds usually appear within 10 business days after approval, though bank processing times may vary.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at rayburgappliance@gmail.com
A Few Things We Can’t Accept
To protect our customers and maintain product quality, we can’t accept returns for:
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Items ordered with the wrong part number
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Products that have been installed, used, or damaged
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Items returned without prior authorization
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Sale items or gift cards
We know mistakes happen—that’s why we encourage a quick part number check with your manufacturer before purchasing. It's a simple step that saves time and stress.
Thank you for your understanding and support! We’re committed to helping you get the right part the first time—and to resolving things quickly if something doesn’t arrive as expected.
— The PartsBistro Team